Monday, April 20, 2015

4/23/15 Thursday Case Study 4/23/15

Kendra is the sales department manager and her boss is concerned about the appearance of some of their sales clerks, particularly Hunter.  On his right arm, Hunter is sporting a large new tattoo of a vampire with blood dripping form its mouth.  Kendra agrees some customers might find the tattoo offensive and that he should cover it up.  

When Kendra talks to Hunter about it, he becomes defensive and claims customers think his new tattoo is cool.  He says he belongs to a vampire organization and this is a big part of his life now.  He tells her he's also considering having his teeth filed into points.  He says she is being discriminatory because another employee has a tattoo of a cross on his arm and he has not been asked to cover it.  Kendra likes Hunter because he is a good employee and one of their top salespeople.  She knew he was into vampire movies and books, but she had no idea about how important this was in his life.  The tattoo is also violent which borders on being problematic in terms of company expectation guidelines for salespeople.  What should Kendra do?  

8 comments:

  1. If it is a big problem they need to make a rule that all tattoos should be covered up. Because I agree with Hunter that it is not fair to go by one by one and say you cant have yours. I like yours you can keep yours. That's not really fair because it becomes opinion. But if the costumers are having a problem with the tattoo then they all need to be covered.

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  2. I think that Kendra shouldn't let Hunter do whatever he wants so if it isn't appropriate for him to have the tattoo she should tell him he has to cover it up. Just because he is a good worker doesn't mean he can do what he wants and can disobey when told to do something. You can find another good worker if he refuses to follow rules.

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  3. I think Kendra is wrong when it comes to the tattoo. Now, it does depend on how graphic this tattoo is for me to really judge it but, I think it should be fine unless it costumers actually complain about it. Now the whole teeth thing is risky but even then it isn't offensive, it's a style choice. Hunter has a right unless it has profanity and/or nudity.

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  4. I don't see how the tattoo is that big of a deal unless customers start to complain. If the workers don't like his tattoo they would have to make a rule that everyones tattoos need to be covered. It would not be fair if the rule just applied. He's right it is discriminatory.

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  5. I think that she should just let it go until a customer comes and complains that the tattoo that Hunter is sporting is offensive and grotesque, then she should bring up again to Hunter that customers are complaining about the tattoo. If that doesn't work then she should go to someone bigger in charge and tell them about the situation.

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  6. Personally I don't think it's that big of a deal. I don't think she should do anything about it until someone actually starts to say something. Once they do then all tattoos need to be covered up, not just his. It's discriminating against what he likes if only he has to cover it up when other people have tattoos of crosses.

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  7. I don't see how the tattoo is that big of a deal unless customers start to complain. If the workers don't like his tattoo they would have to make a rule that everyones tattoos need to be covered. It would not be fair if the rule just applied. He's right it is discriminatory.

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  8. I dont think the tattoo is that much of a problem unless its offending to customers. If the customers dont have a problem his other employees shouldnt either. If the workers have a problem with it when its not a rule they are judging and need to rethink.

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